Distribution Gaps Most independent resorts are live on 3-5 booking platforms while missing 15-20 others -- B2B wholesalers, GDS, Chinese-market platforms, metasearch channels. Every missing platform is bookings that never arrived. $40K–$95K/year typical annual loss
We check 50+ platforms in every Diagnostic. For a typical 40-60 room resort, the top three missing channels alone account for $40,000-$95,000 in annual bookings flowing to competitors who are listed.
How we fix this →OTA Commission Drain Paying 18-25% commission on bookings that would have come direct anyway. Repeat guests booking through Booking.com. Brand-name searchers clicking the OTA ad instead of your site. Group enquiries bypassing your direct channel. $80K–$180K/year typical annual loss
A 40-room resort with 75% OTA dependency at 18% blended commission pays roughly $270,000 a year in commissions. Shifting just 10-15 percentage points to direct typically recovers $40,000-$80,000 without losing the channel bookings you actually need.
How we fix this →Flat-Rate Pricing Charging the same rate every night. Underselling peak demand (Australian school holidays, dry season). Overpricing slow periods with empty rooms. RevPAR sitting 20-35% below what dynamic pricing would return. $25K–$60K/year typical annual loss
Static pricing loses in both directions simultaneously. We model seasonal bands, lead-time triggers, and length-of-stay plays. For most properties we audit, repricing is worth more in Year 1 than any single new channel we add.
How we fix this →Invisible Online No direct booking engine, or one that loses guests at checkout. Rates absent from metasearch (Google Hotel Ads, Trivago). Website that demands an email enquiry instead of accepting a card. Mobile checkout that bounces. $10K–$30K/year typical annual loss
Your direct rate should appear next to Booking.com in the Google comparison box. It should be bookable in under five clicks on a phone. If it isn't, every guest who searches for your property by name is paying you 18% commission to stay with you.
How we fix this →Guest Experience Gaps Pre-arrival, in-stay, and post-stay touchpoints that do not convert to reviews, repeat visits, or referrals. Upsell opportunities missed at booking. TripAdvisor ranking declining because nobody is asking for reviews. $10K–$20K/year typical annual loss
A structured pre-arrival email, a check-out review request, and a post-stay offer to past guests cost almost nothing to run. The properties that run them consistently see 4-8 more reviews a month and 15-20% more direct return bookings than those that don't.
How we fix this →Operations Inefficiency Manual processes that scale with occupancy instead of shrinking. Staff time lost to rate updates across 6 OTA extranets by hand. No channel manager, meaning distribution caps at whatever one person can update manually. $15K–$40K/year typical annual loss
Without a channel manager, properties cap their distribution at 4-5 platforms -- because that's what one person can manage manually. The 15 missing platforms typically cost more than the channel manager subscription by a factor of ten.
How we fix this →Six Leaks, Six Different Price Tags
Bars scaled to the typical annual loss each leak carries for a 40-60 room resort. OTA commission drain runs deepest -- but every gap compounds.
Find Out What Each Leak Costs Your Property
The Diagnostic prices every gap for your specific property. If we don't find $50,000, you pay nothing.
Book the Diagnostic$50,000 revenue opportunity guarantee or full refund